Sweet Action Ice Cream is a Denver craft ice cream company known for inventive flavors, high-quality ingredients, and a strong neighborhood following. Our production facility supports our scoop shops, catering program, and growing wholesale business.
We’re looking for a Retail Operations Manager to own performance across all retail locations. This role is responsible for driving sales, controlling costs, building strong teams, and ensuring consistent, high-level execution.
We’re a small, collaborative company looking for someone who wants to take pride in helping build a thriving local business. This is a hands-on, high-accountability role. If a store is underperforming, it is your responsibility to quickly identify the issues, develop a plan to fix and coordinate with leadership. This role requires someone highly dependable, thoughtful, and capable of making sound decisions independently.
Core Responsibilities
Multi-Unit Performance
- Drive sales and profitability; control cost of goods and labor across all locations
- Track and manage KPIs daily, weekly, and monthly
- Identify performance gaps and implement corrective actions
Store Manager Leadership
- Directly manage and develop Store Managers
- Set clear expectations and hold managers to measurable results
- Conduct regular store audits and performance reviews
- Address performance issues quickly and directly
Staffing & Labor Control
- Own labor performance across all stores
- Ensure scheduling discipline– schedules align with sales patterns and labor targets
- Manage coverage gaps, call-outs, and cross-store staffing
Team Development
- Build and maintain a strong bench of Store Managers
- Set hiring criteria to ensure stores are staffed with high-performing team members
- Coach managers on consistent hiring, training, and retention practices
- Develop internal talent for promotion
Operational Excellence
- Enforce consistency in product quality, service standards, and store execution
- Maintain clean, organized, and efficient stores
- Identify operational breakdowns and implement scalable solutions
Inventory and Cost Control
- Oversee inventory practices, ordering, and purchasing discipline
- Enforce portion control and waste management
- Monitor and improve store-level cost controls
Food Safety & Compliance
- Ensure strict adherence to all food safety and sanitation standards
- Hold Store Managers accountable for logs, audits, and compliance
- Address any gaps or risks immediately
Communication & Implementation
- Act as the operational link between ownership and store teams
- Execute company initiatives, menu changes, and process improvements
- Communicate expectations clearly and ensure consistent execution
Hands-On Leadership
- Maintain a regular in-store presence across all locations
- Step into operations as needed during staffing shortages or low-volume periods to maintain labor targets
- Lead by example—set the standard for urgency, accountability, and execution
Qualifications
We’re looking for someone who:
- Has multi-unit or senior store management experience in retail, hospitality, or food service
- Has a proven track record of driving measurable performance improvements
- Is a strong operator: data-driven and comfortable working in-store
- Can make decisions quickly and confidently in fast-paced environments
- Is an excellent communicator who can coach, correct, and motivate
- Is able to prioritize, exercise good judgment, and execute consistently
- Is organized and disciplined
- Thrives in a high-ownership role with minimal oversight
Requirements:
- 21+ years old (liquor handling requirements)
- Valid driver’s license and reliable transportation
- Open availability including evenings, weekends, and holidays
Compensation & Benefits
- $60K – $70K annually (base salary + monthly performance bonus), depending on experience
- 2 Weeks Paid Time Off
- Health Insurance Available after 3 Months
- 401k Available after 1 Year
- Ice cream and perks
- Opportunity to grow with a fast-growing local company